Projects

Multiple cross-functional projects to deliver self-service, usage metering, and automated order processing to customers for Illumina's digital software and informatics products.

Lead analyst for the expanded MyIllumina platform, enabling customers to track instrument runs, product orders, support inquiries, and more through a personalized dashboard.

Led the launch of a new customer portal giving Illumina customers immediate insight into their entire relationship with Illumina — accessible from any device. Customers can schedule events, view instrument runs, product orders, support inquiries, and more.

Led on-boarding of 50 customers through hosted catalogs, Ariba, SciQuest, EDI, and custom cXML integrations.

Contributed to the design and scope of commercializing and selling Illumina's first hardware/software bundled product.

Led full SOX compliance initial review and mediation prior to launching the new eCommerce platform for Illumina.

Participated in launching a new eCommerce platform on IBM WebSphere Commerce, migrating from a home-grown .NET platform and integrating with SAP.

Implemented new software subscription capability via Zuora for a home-grown cloud genomics platform.

Led a systems integration effort between SAP, BizTalk, and a home-grown cloud genomics platform to monetize the platform — enabling PO acceptance for software subscriptions and monthly storage/compute billing.

Global SAP ERP rollout migrating from Oracle's JD Edwards EnterpriseOne.

Revamped and launched a global internal communications intranet portal while implementing Yammer and upgrading SharePoint from 2007 to 2013.

Implemented a PPM system using ServiceNow to improve portfolio visibility and project governance.

ServiceNow implementation covering incident management, request management, and a knowledge base.

Implemented a new visitor management system across all 9 of Illumina's major global offices in North America, Europe, and Asia — including badging, tracking, and reporting within a SaaS model.

Various projects enhancing HR and payroll applications for Illumina's global offices.

Ranging from secure file transfers to web integrations with Illumina platforms.

Implementation of Workfront (AtTask) across several departments throughout Illumina.

Led a digital experience overhaul starting with the CMS system (Adobe CQ5) and extending into ERP and eCommerce platforms, serving in roles from Product Owner to Infrastructure Lead.

Integrated eCommerce capabilities within the platform — including storage, apps, subscriptions, billing, and analytics.

Implemented a PCI-compliant credit card solution for Illumina's B2C/B2B eCommerce platform.

Implemented an internal web portal enabling employees to track company stock, taxes, and other financial reporting data.

Delivered features supporting Illumina's global commercial offices and manufacturing locations — integrating with Bank of America, eTrade, Cognos, and Workday.

Outsourced and migrated Sony's internal B2C eCommerce site on IBM WebSphere Commerce to GSI Commerce.

Decommissioned the Concierge CRM and credit card repository application.

Data center migration for Sony's B2B eCommerce system, maintaining service continuity throughout the transition.

Led estimation and scoping effort for a warehouse management system upgrade.

E-Procurement punchout integrations with Disney and CBS.

Tech Data integration and B2B consumer dealer transition enabling Sony dealers to transact through a unified platform.

Launched an internal communications portal for Sony retail stores to streamline operations and store communications.

Upgraded and replaced Sony's retail POS system across 40+ stores in the US. Recipient of the Sony Consumer Fulfillment Award for this work.

Migrated Sony's existing B2C site to the IBM WebSphere Commerce platform.

Launched Sony's B2B eCommerce platform, offering Sony business products to commercial customers for the first time.

Lead Analyst for an IT enhancement project that granted operations a comprehensive new wheel sheet specification program, helping position ~$500M in savings for GE Transportation.

Developed and executed a Customer Web Center — a web-based portal aggregating customer applications, online parts support, and self-service transactions to simplify customer access to critical information across 12,000 users and 45+ field sites.