Paul J. Gschwendtner

Career Portfolio

Projects

Key initiatives delivered across Illumina, Sony, and GE, spanning eCommerce, enterprise systems, cloud platforms, AI automation, and digital transformation.

Illumina

  • AI Automation Assessment & Rollout

    Tasked with assessing where AI could automate work across the business and within my own team, then building and executing an action plan centered on Microsoft Copilot. Automated meeting documentation and follow-ups, reporting and data analysis, and repetitive administrative and communication tasks, while evaluating Claude, ChatGPT, and other leading AI platforms alongside Copilot to guide broader adoption.

  • Enterprise Digital Transformation Program

    Led the cross-functional program that turned Illumina's internal software tools into commercial digital products. Delivered self-service purchasing, usage metering, and automated order processing across the SaaS and informatics portfolio by integrating SAP, Salesforce, Zuora, and SnapLogic into one quote-to-live motion. Results: 12+ SaaS and PaaS offerings commercialized, 131% software revenue growth, 70% faster fulfillment, 213+ hours of weekly manual work eliminated, and 20%+ of customers moved to self-service.

  • MyIllumina Platform Expansion

    Lead analyst for the expanded MyIllumina platform, enabling customers to track instrument runs, product orders, support inquiries, and more through a personalized dashboard.

  • Customer Dashboard and Portal

    Played several roles in launching a new customer portal giving Illumina customers immediate insight into their entire relationship with Illumina, accessible from any device. Customers can schedule events, view instrument runs, product orders, support inquiries, and more.

  • eProcurement (Punchout) Customer On-Boarding

    Led on-boarding of 50 customers through hosted catalogs, Ariba, SciQuest, EDI, and custom cXML integrations.

  • Commercialization of New Product Bundle

    Contributed to the design and scope of commercializing and selling Illumina's first hardware/software bundled product.

  • SOX (Sarbanes-Oxley) Compliance

    Led the initial SOX compliance review and remediation before Illumina's new eCommerce platform launched.

  • New eCommerce Platform on IBM WebSphere Commerce

    Participated in launching a new eCommerce platform on IBM WebSphere Commerce, migrating from a home-grown .NET platform and integrating with SAP.

  • New Software Subscription Capability

    Implemented new software subscription capability via Zuora for a home-grown cloud genomics platform.

  • Large Systems Integration Effort

    Led a systems integration effort between SAP, BizTalk, and a home-grown cloud genomics platform to monetize the platform, enabling PO acceptance for software subscriptions and monthly storage/compute billing.

  • Global SAP Implementation

    Global SAP ERP rollout migrating from Oracle's JD Edwards EnterpriseOne.

  • Internal Communications Intranet Portal & SharePoint 2013 Upgrade

    Revamped and launched a global internal communications intranet portal while implementing Yammer and upgrading SharePoint from 2007 to 2013.

  • PPM (Project Portfolio Management) System

    Implemented a PPM system using ServiceNow to improve portfolio visibility and project governance.

  • Service Management Implementation

    ServiceNow implementation covering incident management, request management, and a knowledge base.

  • Visitor Management System Implementation

    Implemented a new visitor management system across all 9 of Illumina's major global offices in North America, Europe, and Asia, including badging, tracking, and reporting within a SaaS model.

  • NetTime & eTime Enhancements

    Various projects enhancing HR and payroll applications for Illumina's global offices.

  • eTrade Integrations

    Ranging from secure file transfers to web integrations with Illumina platforms.

  • Workfront (AtTask) Enterprise Task Management Platform

    Implementation of Workfront (AtTask) across several departments throughout Illumina.

  • Digital Experience Overhaul

    Led a digital experience overhaul starting with the CMS system (Adobe CQ5) and extending into ERP and eCommerce platforms, serving in roles from Product Owner to Infrastructure Lead.

  • Billing Solution for Cloud Genomics Platform

    Integrated eCommerce capabilities within the platform, including storage, apps, subscriptions, billing, and analytics.

  • PCI-Compliant Credit Card Solution

    Implemented a PCI-compliant credit card solution for Illumina's B2C/B2B eCommerce platform.

  • Internal Portal for Stock Appreciation

    Implemented an internal web portal enabling employees to track company stock, taxes, and other financial reporting data.

  • Payroll Processing Enhancement and Reporting

    Delivered features supporting Illumina's global commercial offices and manufacturing locations, integrating with Bank of America, eTrade, Cognos, and Workday.

Sony

  • B2C eCommerce Migration to GSI Commerce

    Outsourced and migrated Sony's internal B2C eCommerce site on IBM WebSphere Commerce to GSI Commerce.

  • Web-Based Application Decommission

    Decommissioned the Concierge CRM and credit card repository application.

  • Data Center Migration

    Data center migration for Sony's B2B eCommerce system, maintaining service continuity throughout the transition.

  • Warehouse Management System Upgrade Estimation

    Estimated a warehouse management system upgrade.

  • E-Procurement Punchout Integrations

    E-Procurement punchout integrations with Disney and CBS.

  • Tech Data Integration for Sony Dealers

    Tech Data integration and B2B consumer dealer transition enabling Sony dealers to transact through a unified platform.

  • Sony Retail Stores Internal Communications Portal

    Launched an internal communications portal for Sony retail stores to streamline operations and store communications.

  • Retail Point of Sale Upgrade & Replacement

    Helped deliver the upgrade and replacement of Sony's retail POS system across 40+ US stores.

  • B2C eCommerce Platform Migration to IBM WebSphere Commerce

    Migrated Sony's existing B2C site to the IBM WebSphere Commerce platform.

  • B2B eCommerce Platform Launch

    Launched Sony's B2B eCommerce platform, offering Sony business products to commercial customers.

GE

  • Wheel Sheet Specification Program

    Lead Analyst for an IT enhancement project that granted operations a comprehensive new wheel sheet specification program, helping position ~$500M in savings for GE Transportation.

  • Customer Web Center / eServices

    Developed and executed a Customer Web Center, a web-based portal aggregating customer applications, online parts support, and self-service transactions to simplify customer access to critical information.